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Terms & Conditions

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Terms and Conditions

Please read these terms of use (“this Terms of Use”) carefully before using this website, www.tourmountbromo.com (“this Website”) and the services offered by VTL Travel Pte Ltd (“TMB” or “We“) or the third party operators (“the Operator”) through this Website (“the Services”). “You” and “your” when used in this Terms of Use includes any person who accesses the Website.

1. Your Agreement

1.1 Your Acknowledgement

1.1.1 By visiting this Website or using the Services in any manner, you agree that you have read and agree to be bound by this Terms of Use. If you do not unconditionally agree to everything in this Terms of Use, you have no right to use this Website or the Services. Use of the Services is expressly conditioned upon your assent to all this Terms of Use.

2. Change of Terms of Use

2.1 TMB Modifications

2.1.1 We reserves the right, at its sole discretion, to change or modify any part of this Terms of Use at any time without prior notice. You should visit this page periodically to review the current Terms of Use to which you are bound. If we change or modify this Terms of Use, we will post the changes to or modifications of this Terms of Use on this page and will indicate at the top of this page the date on which this Terms of Use was last revised.

2.1.2 Your continued use of this Website after any such changes or modifications constitutes your acceptance of the revised Terms of Use. If you do not agree to abide by the revised Terms of Use, do not use or access or continue to use or access this Website and/or the Services. It is your responsibility to regularly check this Website to ascertain if there are any changes to this Terms of Use and to review such changes.

2.1.3 In addition, when using the Services, you shall be subject to any additional terms applicable to such Services that may be posted on the page relating to such Services from time to time and the privacy policy adopted by TMB from time to time (“the Privacy Policy”). All such terms are hereby expressly incorporated by reference in this Terms of Use.

3. Access and Use of the Services

3.1 Ownership of Content

3.1.1 This Website, the domain name (www.tourmountbromo.com), subdomains, features, contents and application services (including without limitation to any mobile application services) offered periodically by us in connection therewith are owned and operated by TMB.

3.2 Provision and Accessibility of Services

3.2.1 Subject to this Terms of Use, TMB may either offer to provide the Services by itself or on behalf of the Operators, as described in further detail on this Website. The Services that have been selected by you on this Website are solely for your own use, and not for the use or benefit of any third party. The term “Services” includes but is not limited to the use of this Website, any Services offered by TMB by itself or on behalf of the Operators on this Website. TMB may change, suspend or discontinue any Services at any time, including the availability of any feature, database or content. TMB may also impose limits or conditions on certain Services or restrict your access to any part or all of the Services without notice or liability.

3.2.2 TMB does not guarantee that the Services will always be available or uninterrupted. TMB will not be liable to you if for any reason the Services are unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to the Services. You are also responsible for ensuring that all persons who access the Services through Internet connection are aware of this Terms of Use and other applicable terms and conditions for the Services, and that they comply with them.

3.2.3 If you link to this Website, TMB may revoke your rights to so link at any time, at TMB sole discretion. TMB reserves the right to require prior written consent before linking to this Website.

4. Website and Content

4.1 Use of the Content

4.1.1 All materials displayed or performed on this Website including but not limited to text, data, graphics, articles, photographs, images, illustrations, video, audio and other materials (“Content”) are protected by copyright and/or other intellectual property rights. This Website and the Content are intended solely for your personal and non-commercial use of the Services and may only be used in accordance with this Terms of Use.

4.1.2 If TMB agrees to grant you access to this Website and/or the Content, such access shall be non-exclusive, non-transferable and limited license to access this Website in accordance with this Terms and Use. TMB may, at its absolute discretion and at any time, without prior notice to you, amend or remove or alter the presentation, substance or functionality of any part or all of the Content from this Website.

4.1.3 You shall abide by all copyright notices, trademark rules, information, and restrictions contained in this Website and the Content accessed through this Website, and shall not use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purposes whatsoever this Website or the Content or third party submissions or other proprietary rights not owned by you without the express prior written consent of the respective owners, or in any way that violates any third party rights.

4.2 TMB’s Liability for the Website and Content

4.2.1 TMB cannot guarantee the identity of any other users with whom you may interact with in the course of using this Website. TMB cannot guarantee the authenticity and accuracy of any content, materials or information which other users or the Operators may provide. All Content accessed by you using this Website is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.

4.2.2 Under no circumstances will TMB be liable in any way for any Content, including but not limited to any errors or omissions in any Content, or any loss or damage of any kind incurred in connection with the use of or exposure to any Content posted, emailed, accessed, transmitted, or otherwise made available via this Website.

5. Intellectual Property Rights

5.1 Intellectual Property

5.1.1 All intellectual property rights subsisting in respect of this Website belong to TMB or have been licensed to TMB for use on this Website. This Website, the Services and the Content are protected by copyright and other intellectual property rights as collective works and/or compilations, pursuant to applicable copyright laws, international conventions, and other intellectual property laws. You undertake that:

(a) You shall not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, distribute, perform, display, or in any way exploit, any part of this Website and the Content, software, materials, or the Services in whole or in part;

(b) You shall only download or copy the Content (and other items displayed on this Website or related to the Services) for personal and non-commercial use only, provided that you maintain all copyright and other notices contained in such Content; and

(c) You shall not store any significant portion of any Content in any form. Copying or storing of any Content other than personal and noncommercial use is expressly prohibited without prior written permission from GetQuik or from the copyright holder identified in such Contents copyright notice.

6. User Submissions

6.1 Uploading of Information

6.1.1 In the course of accessing this Website or using the Services, you may provide information which may be used by TMB and/or the Operators in connection with the Services and which may be visible to other users of this Website. You understand that by posting information or content on the Website or otherwise providing content, materials or information to TMB and/or the Operators in connection with the Services (“User Submissions”):

(a) You hereby grant to TMB and the Operators a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sub-licensable and transferable right to use and fully exploit such User Submissions, including all related intellectual property rights subsisted thereon, in connection with providing the Services and operating this Website and TMB’s business, including but not limited to the promotion and redistribution of part or all of the Services and derivative works thereof in any media formats and through any media channels;

(b) You agree and authorize TMB to use your personal data in accordance with the Privacy Policy in effect from time to time;

(c) You hereby grant each user of this Website a non-exclusive license to access your User Submissions through this Website, and to use, modify, reproduce, distribute, prepare derivative works of, display and perform such User Submissions as permitted through the functionality of this Website and under this Terms of Use;

(d) You acknowledge and agree that TMB retains the right to reformat, modify, create derivative works of, excerpt, and translate any User Submissions submitted by you. For clarity, the foregoing license grant to TMB does not affect your ownership of or right to grant additional non-exclusive licenses to the material in the User Submissions, unless otherwise agreed in writing; and

(e) That all the User Submissions publicly posted or privately transmitted through this Website is the sole responsibility of you and that TMB will not be liable for any errors or omissions in any content.

(f) The existence of these arrangement between TMB and the customers shall be strictly private and confidential, unless such disclosure is required under law.  In any event, both our customer and TMB shall agree not to make or cause any public statement that is critical or disparaging of the other party.

7. Users Representations, Warranties and Undertakings

7.1 Use of this Website and the Services

7.1.1 You represent, warrant and undertake to TMB that you will not provide any User Submissions or otherwise use this Website or the Services in a manner that:

(a) Infringes or violates the intellectual property rights or proprietary rights, rights of publicity or privacy, or other rights of any third party; or

(b) Violates any law, statute, ordinance or regulation; or

(c) Is harmful, fraudulent, deceptive, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, or otherwise objectionable; or

(d) Involves commercial activities and/or sales without TMB’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes; or

(e) Constitutes libel, impersonates any person or entity, including but not limited to any employee or representative of TMB; or

(f) Contains a virus, trojan horse, worm, time bomb, or other harmful computer code, file, or program.

7.2 Removal of User Submissions

7.2.1 We reserve the right to remove any User Submissions from this Website at any time, for any reason including but not limited to, receipt of claims or allegations from third parties or authorities relating to such User Submission or if we are concerned that you may have breached any of the preceding representations, warranties or undertakings, or for no reason at all.

7.3 Responsibility for User Submissions

7.3.1 You remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, this Website.

7.3.2 You acknowledge and agree that you shall be solely responsible for your own User Submissions and the consequences of posting or publishing all of your User Submissions on this Website. You represent, warrant and undertake to TMB that:

(a) You own or have the necessary rights, licenses, consents, releases and/or permissions to use and authorize TMB to use all copyright, trademark or other proprietary or intellectual property rights in and to any User Submission to enable inclusion and use thereof as contemplated by this Website and this Terms of Use; and

(b) Neither the User Submissions nor your posting, uploading, publication, submission or transmittal of the User Submission or TMB’s use of the User Submissions, or any portion thereof, on or through this Website and/or the Services will infringe, misappropriate or violate any third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law, rule or regulation.

7.3.3 You are responsible for all of your activity in connection with using this Website and/or the Services. You further represent, warrant and undertake to TMB that you shall not:

(a) Conduct any fraudulent, abusive, or otherwise illegal activity which may be grounds for termination of your right to access or use this Website and/or the Services; or

(b) Post or transmit, or cause to be posted or transmitted, any communication or solicitation designed or intended to obtain password, account, or private information from any other user of this Website; or

(c) Violate the security of any computer network, crack passwords or security encryption codes, transfer or store illegal material (including material that may be considered threatening or obscene), or engage in any kind of illegal activity that is expressly prohibited; or

(d) Run maillist, listserv, or any other form of auto-responder, or “spam” on this Website, or any processes that run or are activated while you are not logged on to this Website, or that otherwise interfere with the proper working of or place an unreasonable load on this Websites infrastructure; or

(e) Use manual or automated software, devices, or other processes to “crawl,” “scrape,” or “spider” any page of this Website; or

(f) Decompile, reverse engineer, or otherwise attempt to obtain the source code of this Website.

7.3.4 You will be responsible for withholding, filing, and reporting all taxes, duties and other governmental assessments associated with your activity in connection with using this Website and/or the Services.

8. Registration and Security

8.1 Opening of the TMB Account

8.1.1 In the course of using the Services, you may be required to open and maintain an account with TMB (“TMB Account”).

8.2 Provision of Personal Information

8.2.1 As a condition to using some aspects of the Services, you may be required to register with TMB and select a password and user name (“TMB User ID”). If you are accessing the Services through a Third Party Website or service, TMB may require that your TMB User ID be the same as your user name for such Third Party Website or service.

8.2.2 You shall provide TMB with accurate, complete, and updated registration information. Failure to do so shall constitute a breach of this Terms of Use, which may result in immediate termination of your TMB Account.

8.2.3 You represent that you shall not:

(a)Select or use as a TMB User ID a name of another person with the intent to impersonate that person; or

(b)Use as a TMB User ID a name subject to any rights of a person other than you without appropriate authorization.

8.2.4 TMB reserves the right to refuse registration of or to cancel a TMB Account at its sole discretion. You shall be responsible for maintaining the confidentiality of your password.

9. Tickets, Vouchers, Fees and Payment

9.1 Purchase and Use of the Vouchers


9.1.1 Mode of payment can be done through bank transfer, PayLah!, PayNow etc.

9.1.2 Through this Website, you may purchase vouchers from TMB for the Services (“Vouchers”) offered by the Operators in the various destinations. Subject to the policy of the relevant Operator, you will receive an email confirmation of your purchase that will contain a Voucher confirmation number (“Confirmation Number”) and a printable version of your Voucher.

9.1.3 In order to use your Voucher, you must appear in person at the meeting point designated by the relevant Operator on time, and present such documents and/or information as may be required by the Operator, that may include your Confirmation Number and/or your printed Voucher. If you fail to appear on time or to provide the required documents or information, no refunds will be granted.

9.1.4 An Operator may also require you to provide an identification document bearing your photo in order to use your Voucher. Neither TMB nor the Operator is responsible for lost, destroyed or stolen Vouchers or Confirmation Numbers. Vouchers will be void if the relevant Services to be provided are prohibited by law. If you attempt to use a Voucher in an unlawful manner (e.g., you attempt to use a Voucher for wine tasting when you are under the legal age to do so), the respective Operator may refuse to accept your Voucher, and no refunds will be granted.

9.2 Terms of the Vouchers

9.2.1 The terms of use for each Voucher may vary amongst Operators and any restrictions that apply to the use of such Voucher, including but not limited to a minimum age requirement, will be conveyed to you at the time of purchase on the Website.

9.2.2 Vouchers are admission tickets to one-time events (‘Events’): the date(s) on which a Voucher can be used will be stated on the Voucher. If you do not use your Vouchers on or by the date(s) noted on such Vouchers, except as expressly set forth therein, no refunds will be granted.

9.3 Cancellation of Vouchers/Services offered by TMB

9.3.1 You may cancel your Voucher by contacting TMB customer service within the cancelation period, as stated at the time of purchase on the Website. A Voucher cancelled with the required notice will be allowed to postponed tour date. Any request for refunds within 36 hours of travel date is non refundable. A 90% refund will be issued for cancellations made within 36 hours of booking. Any cancellation of activities during the tour due to acts of God i.e. Volcano eruption, forest fires, earthquake etc are non refundable. We encourage all our travellers to purchase travel insurance as it will be covered by the travel insurance.

9.3.2 Tour Mount Bromo Pte Ltd, is the operator/offeror of the Services for the Events, to which the Vouchers correspond to, and is solely responsible for accepting or rejecting any Voucher you purchase, as related to all such Services.

9.3.3 Please directly consult with the Operator if you have any enquiries or complaints in respect of the Service you received in connection with your Voucher. Except as expressly set forth herein, all fees paid for Vouchers are non-refundable. Prices quoted for Vouchers are in the currency stated on the Website at the time prior to purchase.

9.3.4 Cancellation days and fee

No. of days between departure and receipt of cancellation noticeCancellation fee per person
15 to 34 working days or more50% of tour fare + taxes
08 to 14 working days75% of tour fare + taxes
07 working days and belowFull tour fare + taxes

*Working days refers to Monday to Fridays, excluding public holidays

9.3.5 During peak period, refund process may be longer due to increase in transactions.

9.3.6 No refunds will be made if cancellation is done after commencement of tour.

9.4 Required Assistance

9.4.1 If you attempt to use a Voucher in accordance with this Terms of Use and the additional terms and conditions applicable to such Voucher and you are unable to do so (due to the fault of the Operator or otherwise), please contact TMB at hello@tourmountbromo.com, and TMB will try to liaise with the Operator for an appropriate remedy.

9.5 Additional Charges

9.5.1 TMB reserves the right to require payment of fees or charges for any Services offered by TMB. You shall pay all applicable fees or charges, as described on this Website in connection with such Services selected by you.

9.6 Modifications to Charges

9.6.1 TMB reserves the right to change its price list for fees or charges at any time, upon notice to you, which may be sent to you by email or posted on this Website. Your use, or continued use, of the Services offered by TMB following such notification constitutes your acceptance of any new or revised fees or charges.

9.7 TMB’s Rights and Obligations

9.7.1 TMB reserves the right to deny and cancel bookings or purchases of any Services that are deemed in violation of this policy. Such a determination is at TMB’s sole discretion.

9.7.2 TMB intends to offer or procure the Operators to offer the Services to you at the best price available on the market. You acknowledge and agree that all taxes and additional fees for particular Services that may be payable for using the Services are expressly excluded in determining the best price.

9.7.3 Whilst the Operators are required to provide TMB with accurate and updated prices of the Services on this Website, TMB cannot guarantee that all prices for the Services provided by the Operators are accurate and updated at all times.

9.8 The above terms and conditions & return policies are applicable to all TMB users worldwide.

9.9 Any requests for refund will be processed in 10-15 working days.

10. Discounts

10.1 TMB Coupon Code

10.1.1 TMB Coupon Code are credits which are added to your TMB Account, which may be used to purchase Vouchers from this Website, or used to reduce the final checkout price of the Voucher.

10.1.2 TMB Coupon Code may be attained through the following means:

(a) You may receive TMB Coupon Code through rebates from previous purchases; or

(b)You may be given by us; or

(c)You may receive TMB Coupon Code upon completion of the TMB Coupon Code experience, through the submission of reviews on TMB review mechanism; or

(d)You may receive TMB Coupon Code by other authorized means as determined at TMB sole discretion.

10.1.3 The amount of TMB Coupon Code received may vary with each purchase, at the sole discretion of TMB.

10.2 Abuse of Discounts

10.2.1 In the event where it has come to our attention that the Coupon Code were earned in a fraudulent manner, in a manner that violates this Terms of Use or in a manner otherwise not intended by us, we reserve the right to the following:

(a)Termination of your Account with immediate effect; or

(b)Cancelation of all Coupon Code as previously accrued; or

(c)Refusal of the provision of the Services to you; or

(d)Any other measures as deemed appropriate by our sole discretion.

11. Termination

11.1 Termination by TMB

11.1.1 This Terms of Use shall remain in full force and effect while you use this Websites or the Services. TMB may terminate or suspend your access to the Services or your membership at any time, for any reason, and without notice, which may result in the forfeiture and destruction of all information associated with your membership. TMB may also terminate or suspend any and all Services and access to this Website immediately, without prior notice or liability, if you breach any of the terms or conditions of this Terms of Use.

11.2 Effects of Termination

11.2.1 Upon termination of your TMB Account, your right to use the Services, access this Website, and any Content will immediately cease. All provisions of this Terms of Use which, by their nature, should survive termination, shall survive termination, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.

11.2.2 If this Terms of Use is terminated as a result of your breach, TMB reserves the right to cancel any outstanding Vouchers you may have purchased prior to said termination, without refund or liability to you.

12. Passports, Visas & Insurances

12.1 Your Responsibilities

12.1.1 It is the responsibility of all passengers, regardless of nationality and destination, to check with the consulate of the country they are visiting for current entry requirements.

12.1.2 As visa and health requirements are subject to changes without notice, TMB recommends that you verify health and visa requirements with the appropriate consulate prior to departure.

12.1.3 TMB strongly recommends that you purchase a comprehensive travel insurance policy prior to departure.

12.1.4 Please ensure that your passport have a minimum of 6 month validity.

13. Governing Law & Jurisdiction

13.1 Governing Law

13.1.1 This Terms of Use shall be governed by the laws of Singapore. You agree to submit to the non-exclusive jurisdiction of the Singapore court.

14. Miscellaneous

14.1 Severability

14.1.1 If any provision of this Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that this Terms of Use shall otherwise remain in full force and effect and enforceable.

14.2 Assignment

14.2.1 This Terms of Use is not assignable, transferable or sub-licensable by you except with TMB’s prior written consent. TMB may transfer, assign or delegate this Terms of Use and its rights and obligations without prior notice to you.

15. Indemnity

15.1 The company acts as agents for transportation companies, hotels and other principals of the tour package. The company accepts no responsibility for any injuries, losses, damages, accidents, flight cancellation, delays, theft, weather hazards and political unrest.

16. Amendments by the company

16.1 The company reserves the right to make changes to the tour itineraries, accommodations and travel arrangements due to unforeseen circumstances.

17. General Matters

17.1 It is the responsibility of pregnant travellers to ensure that they have a doctor’s certification stating that they are fit to travel. Notwithstanding any such doctor’s certificate, third party providers, such as airline or cruise companies, have the sole discretion to disallow a pregnant traveller to board the relevant flight or cruise or to undertake certain activities and no refund shall be payable in such event.

18. User generated content

18.1 You will retain full ownership of your content. By submitting your content on social media platforms including but not limited to Facebook, Twitter and Instagram, you grant TMB a perpetual, worldwide, non-exclusive, fully paid-up, license and fully transferable right to repost and publish your material for marketing purposes. This means that our right to possess, use and display the content anywhere and through any means will never expire, that we will never owe you any money for it and that we may allow others to use or possess the content.

18.2 If a Content Owner chooses to relinquish rights granted to TMB, they must contact TMB in writing, including the piece of Content, a link, photograph or screenshot of where the Content appears in TMB’s marketing collateral, and evidence that they are the original Content Owner of the piece of Content. TMB will, wherever reasonably possible, remove such Content.

19. Feedback and comments

19.1 We welcome any feedback and comments regarding our company, services and tours. Do drop us an email at hello@tourmountbromo.com with the relevant information within 7 days after your tour.

20. Contact

20.1 If you have any questions regarding the above, please do not hesitate to contact us at hello@vtltravel.com

Last updated 24th December 2021

For Singapore customers, we are a licensed Singapore Tourism Board Company under License 03084. 

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